FAQ
Frequently asked questions
Order bundles of 5, 10, 20, or 50 planners at 50% retail price! Email us at innerrhythms00@gmail.com with your Store Name & Physical Location, Resale Certificate / Tax ID Number, and Brief description of your shop aesthetic.
The workbook prompts and preparation pages are for educational and self-reflection purposes only—not a substitute for professional medical advice, diagnosis, or mental health treatment.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@lovemamathyme.com. Please note that returns will need to be sent to the following address: PO Box 152 Jeffersonville, VT 05464
If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@lovemamathyme.com.
Orders are typically processed and shipped within 2-3 business days.
We ship via USPS for fast, reliable delivery.
If you experience an issue with your delivery, such as a lost or delayed package, or your package shows as delivered but you haven't received it, please contact USPS or UPS directly. Provide them with your tracking number for assistance, as only the carrier can locate missing packages.
In the event that an item is damaged during transit, please reach out to us right away at innerrhythms@gmail.com, and we'll send a replacement. Including a photo of the damaged item helps us resolve the issue.
Please double-check your order confirmation to ensure your shipping address is correct. If you need to make a change, contact us immediately. We are not responsible for items delivered to an incorrect address.
Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items: Certain types of items cannot be returned, such as books that have been used and written in. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds: We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we've approved your return, please contact us at innerrhythms@gmail.com.